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What St. Luke’s did well
What St. Luke’s might have done better
Not Mayo? No matter—smaller labs go molecular Karen Lusky

  • Spent time planning structure and layout.
  • Gathered input from literature, clinicians, clients, and market.
  • Partnered individuals with science, clinical, business, and marketing expertise.
  • Selected assays using all perspectives.
  • Had staff that understood perspectives.
  • Collaborated with vendors; avoided one-trick-pony formats.
  • Educated clients through personal conversation and newsletter.
  • Set short-term flexible goals, long-term definite goals.
  • Made its own decisions.
Karen Lusky is a writer in Brentwood, Tenn.