Pathologists are the physicians most satisfied with their hospitals, according to 2006 survey results released in August in a report titled "Hospital Check-Up Report—Physician Perspectives on American Hospitals."
Produced by Press Ganey, a provider of satisfaction
measurement and improvement services in the health care industry, the
2007 report summarizes the views of more than 21,000 physicians at 224
Seventy-eight percent of pathologists who responded
to the surveys conducted last year reported that they are satisfied with
the hospital. Surgeons are among the least satisfied physicians. Of 11
surgical specialties—ophthalmology; plastic, oral, thoracic, general,
and neurological surgery; ob/gyn; urology; other surgical specialty; otolaryngology;
and orthopedics—eight are below the national mean of 71.8 percent
in overall satisfaction.
Physicians give hospitals high marks for the quality
of patient care they provide, but when it comes to relationships they
have with hospital administrators, they're significantly less satisfied.
Seventy-six percent of physicians are satisfied with the patient care,
and 74 percent with their ease of practice. But 62 percent report being
satisfied with their relationship with leaders. "Physician-hospital relations
continue to be an ongoing challenge from both the physician and administrator
perspectives," the report says.
In his introduction to the report (online at www.pressganey.com),
Press Ganey president and CEO Melvin Hall, PhD, says hospitals must listen
to physicians if they are to fulfill their mission to provide quality
care. He writes, "Hospital administrators must be sensitive to the slightest
shifts in physician attitudes and needs. These shifts—and the ability
of senior leaders to detect and manage them in today's dynamic environment—can
make or break the business."
Anne Ford is a writer in Chicago.