Updated January 23, 2014
Reports to: Commission on Laboratory Accreditation
Charge: To oversee the investigation and adjudication of complaints and to evaluate the outcome of validation inspections to ensure compliance of laboratories with the Standards for Laboratory Accreditation.
Number of face-to-face meetings:
Length of each meeting: 1 day
Typical meeting days of the week: Friday
Location of meetings: 1 in Chicago; 2 in other locations.
Hours of committee work required outside of
(i.e. journal review, liaison activities, writing critiques, email communications): Typically a minimum of 2-5 hours per week, may be more depending on complaint volume and complexity.
Additional travel or time commitments:
(i.e., leadership meetings, other organization meetings): Chair is also a member of the Commission on Laboratory Accreditation. Other members may also be Regional Commissioners and typically attend Regional Commissioner Roundtable at CLA meetings.
- Coordinate complaint investigations and recommend accreditation status-related decisions to the Accreditation Committee when appropriate.
- Address strategic (operational) aspects of role of complaints process in functioning of the Laboratory Accreditation Program.
- Assure that policies and decisions regarding complaint investigations and adjudications, validation inspections, and reporting of decisions are consistent and objective.
- Monitor complaint trends and other metrics related to the complaint investigation process.
- Monitor oversight agency validation inspections for noncompliance of laboratories with the Standards for Laboratory Accreditation.
- Anticipate/discuss risks to CAP related to the complaint process on an ongoing basis and take steps to mitigate/anticipate risk when necessary.
- Elevate accreditation program issues to the Commission on Laboratory Accreditation.
- Good working knowledge of the laboratory accreditation requirements.
- Knowledge of other regulatory requirements such as CLIA regulations is positive.
- Previous experience as a Regional commissioner is also desired.
- Prompt response to complaint communications is expected
- Gain experience in regulatory and accreditation compliance in both anatomic and clinical pathology.
Representation on committee beyond the CAP: