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CAP Home > Contact Us > Frequently Asked Questions About Using e-LAB Solutions

Frequently Asked Questions
About Using e-LAB Solutions

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Updated November 1, 2007

General Questions Regarding e-LAB Solutions
What version of Adobe Acrobat Reader do I need to use the online features?
Where can I find information on how to use e-LAB Solutions?
What do I have to do to use e-LAB Solutions?
What is the difference between Create an Account and Request Access?

Laboratory Accreditation Program FAQs
What new information is available to LAP accredited laboratories?
How do I get access to this new information?
What if I haven’t used e-LABS before?
What if I have an affiliation with more than one accredited laboratory?
Where can I find my LAP Activity Menu?
How can I make changes to my LAP Activity Menu?
What other LAP reports are available?

Proficiency Testing FAQs
Where do I go to enter my PT results?
Why can’t I find my kit online?
How do I submit my results online?
What happens if I forget to approve the data?
The status of my kit reads pending approval, but I already approved it.
What should I do?

How do I handle the attestation page online?
How do I know that the CAP has received my data?
How do I access my Surveys or EXCEL evaluation online?

General Questions Regarding e-LAB Solutions

What version of Adobe Acrobat Reader do I need to use the online features?

You need Adobe Acrobat 6.0 or higher.
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Where can I find information on how to use e-LAB Solutions?

On the home page, look for the e-LAB Solutions logo at the bottom of the page. Click on “Learn more about e-LAB Solutions,” then click on “Users Guide” to access the PDF document. You may print or save the document. Click on “What can e-LAB Solutions do for you?” to view an online presentation.
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What do I have to do to use e-LAB Solutions?

Access to e-LAB Solutions is initiated by a three-step process.

First, your site administrator (designated as the laboratory director) must opt in to create a laboratory account. Each lab was sent a one-time PIN to activate (opt in) the lab’s online account. If you do not have your PIN, call the CAP Customer Contact Center at 800-323-4040 option 1.

Second, each user must create a personal Web account. There is a 24-hour turnaround time for creating personal accounts.

Third, each user must request access to the laboratory's account. An e-mail message will be sent to your site administrator once you have requested access. He or she will then approve you to use the system and assign permissions.
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What is the difference between Create an Account and Request Access?

“Create an Account” will set up an individual user account. An individual user account allows you to log in to the CAP Web site and be recognized. “Request Access” triggers an e-mail to your site administrator that you would like to have access to your laboratory’s data.
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Laboratory Accreditation Program FAQs

What new information is available to LAP accredited laboratories?

The new features of the LAP allow customers to access their laboratory data via the CAP website. In order to do this, a laboratory must first opt-in to the Delegated Administration. Many laboratories have already opted in to access their PT data online. The new LAP content contains the following new report and information features:

  • My Laboratory’s Activity Menu
  • Master Activity Menu
  • Checklist Selection Report
  • Missing PT Enrollment Report
  • PT Enrollment Guide
  • Test Menu Change Form

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How do I get access to this new information?

If you currently use e-Labs for submitting PT, you have access to the “Master Activity Menu.” To view the additional reports such as: “Laboratory Activity Menu”, “Checklist Selection Report”, “Missing PT Enrollment Guide” or “Test Menu Change Form”, please contact your delegated site administrator (initially designated as the laboratory director). They will need to change/update permissions for you to view these new reports.
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What if I haven’t used e-LABS before?

To view information, your laboratory will need to “opt in” to create a laboratory account. Call the CAP Customer Contact Center at 800-323-4040 option 1.
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What if I have an affiliation with more than one accredited laboratory?

Users who belong to a system will need to select a laboratory name by clicking on a dropdown list.
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Where can I find my LAP Activity Menu?

Log on to your Web account at www.cap.org, and then click on "Laboratory Accreditation" under the e-LAB Solutions on the left-hand side of the page. Select “My Laboratory’s Activity Menu” highlighted in the grey area under e-LAB Solutions.
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How can I make changes to my LAP Activity Menu?

The Test Menu Change Form can be used to make changes.Please fax changes to 847-832-8171.
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What other LAP reports are available?

In addition to the “LAP Activity Menu”, laboratories now can view, print and download their “Checklist Selection Report”, “Master Activity Menu”, “Missing PT Enrollment Report” and, “Test Menu Change Form.”
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Proficiency Testing FAQs

Where do I go to enter my PT results?

Log in to your Web account at www.cap.org, then click on “e-LAB Solutions” in the Personalized Options list. Under Surveys/EXCEL, click on “Result Forms.” Select the kit for which you wish to enter data, click on “View Details,” and then click “Enter Data.”
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Why can’t I find my kit online?

All products are grouped to match the organization of the CAP Surveys catalog, and will be found under the same categories as the tabs in the catalog. If you are entering anatomic pathology results, click on “Result Forms” under “Anatomic Pathology Education Programs.” If you are entering results for Q-TRACKS and Q-PROBES, select “Result Forms𔄙 under “Q-PROBES” or “Q-TRACKS.”

The default view of PT kits includes kits shipped to your laboratory in the last 60 days. If the kit you seek was shipped more than 60 days ago, use the filter criteria at the bottom of the list page to display earlier shipments.
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How do I submit my results online?

This is a two-step process: “Enter/Save Data” and “Approve Pending Pages.”

When you are entering data, the system asks you to save your pages. This captures the information, but does not send it to the CAP. Only those individuals with approval rights have an “Approve Pending Pages” option displayed after the results have been entered and saved. This allows a laboratory, if it chooses, to have another level of validation before the data is sent to the CAP for evaluation.
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What happens if I forget to approve the data?

If for any reason we do not have your data for a particular Survey prior to our anticipated evaluation period, we will notify your site administrator(s) via e-mail. You will have at least one day to submit your data.
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The status of my kit reads pending approval, but I already approved it. What should I do?

In order to approve pending pages you must click on “Approve Pending Pages,” scroll through your test result form, and click the “Approve” button on the last page.
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How do I handle the attestation page online?

The attestation page has been made available for you to print and have your medical director sign. You should keep it on file with your proficiency testing records.
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How do I know that the CAP has received my data?

Once you have approved your data online or submitted your data by fax or mail, you can log in to your Web account and confirm that the CAP has received your data.

Once you are logged in, click on “Result Forms,” look for the kit you are interested in and check under the status column. “Received” means that the CAP has received data. Click on “View Details” to ensure that the CAP has received all of your pages.
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How do I access my Surveys or EXCEL evaluation online?

Once you are logged in to your Web account, click on “e-LAB Solutions” in the Personalized Options list then “Evaluations and Reports” under “Surveys/EXCEL Proficiency Testing.” Select the kit you are interested in and then select the evaluation report you want to view. The following reports are available from the drop down menu under Available Reports: Interactive Evaluation, Printed Evaluation and Participant Summary Report.
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