Updated November 1, 2007
General Questions Regarding e-LAB Solutions
What version
of Adobe Acrobat Reader do I need to use the online features?
Where can I find information on how to use e-LAB
Solutions?
What do I have to do to use e-LAB Solutions?
What is the difference between Create an Account
and Request Access?
Laboratory Accreditation Program FAQs
What new information is available to LAP accredited laboratories?
How do I get access to this new information?
What if I haven’t used e-LABS before?
What if I have an affiliation with more than one accredited laboratory?
Where can I find my LAP Activity Menu?
How can I make changes to my LAP Activity Menu?
What other LAP reports are available?
Proficiency Testing FAQs
Where do I go to enter my PT results?
Why can’t I find my kit online?
How do I submit my results online?
What happens if I forget to approve the data?
The status of my kit reads pending approval, but I
already approved it.
What should I do?
How do I handle the attestation page online?
How do I know that the CAP has received my data?
How do I access my Surveys or EXCEL evaluation online?
What version of Adobe
Acrobat Reader do I need to use the online features?
You need Adobe Acrobat 6.0 or higher.
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Where can I find information on how to use
e-LAB Solutions?
On the home page, look for the e-LAB Solutions
logo at the bottom of the page. Click on “Learn more about e-LAB
Solutions,” then click on “Users Guide” to access the PDF
document. You may print or save the document. Click on “What can
e-LAB Solutions do for you?” to view an online presentation.
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What do I have to do to use e-LAB Solutions?
Access to e-LAB Solutions is initiated by
a three-step process.
First, your site administrator (designated
as the laboratory director) must opt in to create a laboratory account.
Each lab was sent a one-time PIN to activate (opt in) the lab’s
online account. If you do not have your PIN, call the CAP Customer Contact
Center at 800-323-4040 option 1.
Second, each user must create a personal Web account.
There is a 24-hour turnaround time for creating personal accounts.
Third, each user must request access to the laboratory's
account. An e-mail message will be sent to your site administrator once
you have requested access. He or she will then approve you to use the
system and assign permissions.
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What is the difference between Create an Account
and Request Access?
“Create an Account” will set up an individual
user account. An individual user account allows you to log in to the CAP
Web site and be recognized. “Request Access” triggers an e-mail
to your site administrator that you would like to have access to your
laboratory’s data.
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What new information is available to LAP accredited laboratories?
The new features of the LAP allow customers to access their laboratory data via the CAP website. In order to do this, a laboratory must first opt-in to the Delegated Administration. Many laboratories have already opted in to access their PT data online. The new LAP content contains the following new report and information features:
- My Laboratory’s Activity Menu
- Master Activity Menu
- Checklist Selection Report
- Missing PT Enrollment Report
- PT Enrollment Guide
- Test Menu Change Form
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How do I get access to this new information?
If you currently use e-Labs for submitting PT, you have access to the “Master Activity Menu.” To view the additional reports such as: “Laboratory Activity Menu”, “Checklist Selection Report”, “Missing PT Enrollment Guide” or “Test Menu Change Form”, please contact your delegated site administrator (initially designated as the laboratory director). They will need to change/update permissions for you to view these new reports.
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What if I haven’t used e-LABS before?
To view information, your laboratory will need to “opt in” to create a laboratory account. Call the CAP Customer Contact Center at 800-323-4040 option 1.
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What if I have an affiliation with more than one accredited laboratory?
Users who belong to a system will need to select a laboratory name by clicking on a dropdown list.
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Where can I find my LAP Activity Menu?
Log
on to
your Web
account
at www.cap.org,
and then
click
on "Laboratory
Accreditation"
under
the e-LAB
Solutions
on the
left-hand
side of
the page.
Select
“My Laboratory’s
Activity
Menu”
highlighted
in the
grey area
under
e-LAB
Solutions.
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How can I make changes to my LAP Activity Menu?
The Test Menu Change Form can be used to make changes.Please fax changes to 847-832-8171.
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What other LAP reports are available?
In addition to the “LAP Activity Menu”, laboratories now can view, print and download their “Checklist Selection Report”, “Master Activity Menu”, “Missing PT Enrollment Report” and, “Test Menu Change Form.”
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Where do I go to enter my PT results?
Log in to your Web account at www.cap.org, then click
on “e-LAB Solutions” in the Personalized Options list. Under
Surveys/EXCEL, click on “Result Forms.” Select the kit for
which you wish to enter data, click on “View Details,” and
then click “Enter Data.”
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Why can’t I find my kit online?
All products are grouped to match the organization
of the CAP Surveys catalog, and will be found under the same categories
as the tabs in the catalog. If you are entering anatomic pathology results,
click on “Result Forms” under “Anatomic Pathology Education
Programs.” If you are entering results for Q-TRACKS and Q-PROBES,
select “Result Forms under “Q-PROBES” or “Q-TRACKS.”
The default view of PT kits includes kits shipped to
your laboratory in the last 60 days. If the kit you seek was shipped more
than 60 days ago, use the filter criteria at the bottom of the list page
to display earlier shipments.
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How do I submit my results online?
This is a two-step process: “Enter/Save Data”
and “Approve Pending Pages.”
When you are entering data, the system asks you to
save your pages. This captures the information, but does not send it to
the CAP. Only those individuals with approval rights have an “Approve
Pending Pages” option displayed after the results have been entered
and saved. This allows a laboratory, if it chooses, to have another level
of validation before the data is sent to the CAP for evaluation.
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What happens if I forget to approve the data?
If for any reason we do not have your data for a particular
Survey prior to our anticipated evaluation period, we will notify your
site administrator(s) via e-mail. You will have at least one day to submit
your data.
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The status of my kit reads pending approval,
but I already approved it. What should I do?
In order to approve pending pages you must click on
“Approve Pending Pages,” scroll through your test result form,
and click the “Approve” button on the last page.
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How do I handle the attestation page online?
The attestation page has been made available for you
to print and have your medical director sign. You should keep it on file
with your proficiency testing records.
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How do I know that the CAP has received my
data?
Once you have approved your data online or submitted
your data by fax or mail, you can log in to your Web account and confirm
that the CAP has received your data.
Once you are logged in, click on “Result Forms,”
look for the kit you are interested in and check under the status column.
“Received” means that the CAP has received data. Click on
“View Details” to ensure that the CAP has received all of your
pages.
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How do I access my Surveys or EXCEL evaluation
online?
Once you are logged in to your Web account, click on
“e-LAB Solutions” in the Personalized Options list then “Evaluations
and Reports” under “Surveys/EXCEL Proficiency Testing.” Select the kit you are interested in and then select the evaluation report
you want to view. The following reports are available from the drop down
menu under Available Reports: Interactive Evaluation, Printed Evaluation
and Participant Summary Report.
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