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Posted October 2, 2013

We are working hard to upgrade our current systems to offer you a leading-edge Web experience that is simple, fast, convenient, and secure. We apologize for any service disruptions and inconveniences that you may have recently experienced using cap.org. Here’s what’s happening:

Recent changes:

  • Simpler sign-on: We’ve enhanced security to help you access multiple areas on cap.org without the need to reenter your username and password.
  • More security: We’ve removed the "Remember Me” functionality per recommended industry practice for a more robust system security.
    • Although the “Remember Me” functionality is very convenient, it may compromise security for site visitors as we begin to connect our e-store to CAP financial systems.
  • New e-store feature: We’ve added the ability for CAP pathologists to pay membership dues. We will be adding CAP publications and other items later in 2013.

Challenges and solutions:

  • Saved links, for example, shortcuts and favorites, to cap.org may contain an outdated address. Please delete the saved links prior to rekeying the CAP Web address cap.org and resaving as a favorite.
  • If you receive an error message when trying to access cap.org, for example, 404 error message, Oracle Access Manager Error, clear your Web browser's cache (temporary internet files and/or cookies and history) to view the most current cap.org home page. Please consult your IT department for assistance or review options based on your particular Web browser. For Internet Explorer (IE):
    • Be sure to close all IE windows before performing the steps below
    • On a Windows XP machine, Go to "Start" > "Settings" > "Control Panel" > "Internet Options" (then follow steps below, being sure to include history)
      • For IE version 7: "General"->"Browsing history"->"Delete"
          1. Select Delete Files; Delete Cookies; Delete History; Delete       Forms
      • For IE versions 8 and above: "General"->"Browsing history"->"Delete..."
          1. Preserve Favorites website data - this should NOT be checked
          2. Temporary Internet files; Cookies; Form data; Active X       Filtering; History; and Tracking Protection data should be       checked, and select "Delete."
    • On a Windows 7 machine, Go to "Start"' > "Control Panel" (right-hand of start menu) > "Internet Options" (then follow steps below, being sure to include history)
      • For IE versions 8 and above: "General"->"Browsing history"->"Delete..."
          1. Preserve Favorites website data - this should NOT be checked
          2. Temporary Internet files; Cookies; Form data; Active X       Filtering; History; and Tracking Protection data should be       checked, and select "Delete."
  • Automated emails previously sent from CAP Learning may include outdated links to courses. Please access your Training Transcript (accessible under personalized options) to claim credit for a particular course.

Suggestions and how can we help?

  • We recommend not creating a new Web account as this creates duplicates and may further complicate your access.
  • Please review the System Requirements to better understand the current cap.org environment.
  • We’d appreciate hearing your ideas and suggestions on how to make cap.org even better.