Updated September 8, 2011
CAP Customer Contact Center
800-323-4040 or 847-832-7000 option 1
Hours are 7:00 am – 5:30 pm CT Monday – Friday.
24-hour Service Fax Hotline
800-289-1815 or 847-832-8168
Response is guaranteed by the next business day.
Laboratory Accident Hotline
800-443-3244 or 847-470-2812
Accidental exposures while processing specimens from the CAP, including cuts and contamination of mucous membranes or non-intact skin, should be reported to the CAP hotline for evaluation and questions regarding prophylaxis. Please have the identification number of the relevant specimen available.
You can conveniently submit your request or question online via the Contact Us page. Simply scroll down the page to enter your contact information and message.
Has your laboratory had a change in contact information?
Please contact a CAP Customer Contact Center Representative at 800-323-4040 or 847-832-7000 option 1, or firstname.lastname@example.org to update your account information.