PM107 The Intersection of Lean and Patient Safety
3:00–4:30 pm
1.5 CME CREDITS
This session bases its curriculum on the multiyear quest in one of the largest hospital-based laboratories in the US to create a Lean culture, where an empowered workforce of over 500 views its workplace as an opportunity to do the work better in pursuit of a “zero defect” performance goal. The course will cover the principles, work tools and rules, leadership, management, and worker requirements for effective implementation. Faculty will illustrate laboratory management and manufacturing-based quality improvement techniques that foster patient safety through targeted reduction in process defects and waste, increased productivity, and employee and customer satisfaction
You will learn to:
- Identify your role as a pathologist leader in mobilizing your workforce to assist in designing systems and quality improvement approaches that are effective in promoting patient safety in the practice of pathology and laboratory medicine
- Explain the basic principles and tools of Lean management derived from the Toyota Production System and its application in quality improvement
- Describe applications of these principles and tools in the elimination of process defects and waste to deliver safer and more efficient laboratory services
Faculty
Rita D’Angelo, MS
Richard J. Zarbo, MD, DMD, FCAP