CAP ’13 – THE Pathologists’ Meeting – October 13 – 16, 2013™
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PM109  You Can Do It—Solutions to Common Problems for Laboratory Directors

Wednesday, October 16
8:00–11:30 AM

CAP SAMs Interpersonal and Communication Skills Professionalism

This highly interactive course explores how to find solutions to common and recurring issues that laboratory directors face. Faculty will emphasize problems in securing resources for the laboratory and pathology service and communicating effectively with individuals and services external to the laboratory, such as physicians and nurses. The course will address personnel issues within the laboratory, including dealing with disruptive behaviors. You will learn to analyze specific problems in an individual and collective manner and engage in dialogue with the faculty and fellow participants. The course will focus on resolution of specific and common problems, such as instrument acquisition, support for new programs, negotiating service issues with clinical staff, and modifying behaviors that create a hostile working environment. Following this session, participants may complete a related online self-assessment module, available at through December 31, 2013.

You will learn to:

Paul Bachner, MD, FCAP
David S. Wilkinson, MD, PhD, FCAP





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