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Make Sure You Receive Emails From the CAP

The College of American Pathologists (CAP) sends important information by email, including proficiency testing updates, accreditation notices, membership renewals, and order confirmations. To keep these messages out of your spam or junk folder, add the CAP’s email addresses to your contacts or safe sender list.

CAP Email Addresses to Add

If your email program lets you add a whole domain, adding cap.org covers every CAP address.

Using a Hospital, Laboratory, or Work Email Address?

Work email often passes through security filters that your own settings cannot override. If CAP emails are not reaching you, send this message to your IT department:

“Please allow email from the following domains so I receive messages from the College of American Pathologists (CAP): cap.org.”

Instructions by Email Provider

Gmail

  1. Open an email from the CAP.
  2. Select the three-dot menu in the upper right of the message, the Filter messages like this.
  3. Select Create filter.
  4. Check Never send it to Spam, then select Create filter.

If a CAP email is in your Spam folder, open it and select Report not spam.

Outlook (Microsoft 365, Outlook.com, and New Outlook for Windows)

  1. Select Settings (the gear icon), then Mail, then Junk email.
  2. Under Safe senders and domains, select Add.
  3. Enter cap.org, then select Save.

Shortcut: Right-click a CAP email, select Junk, then Never Block Sender’s Domain.

Apple Mail (Mac, iPhone, and iPad)

  1. Open an email from the CAP.
  2. Select or tap the sender’s name.
  3. Choose Add to Contacts or Create New Contact.

If a CAP email is in your Junk folder, move it to your inbox.

Yahoo Mail and AOL Mail

  1. Open an email from the CAP.
  2. Select the sender’s name, then Add to contacts.
  3. Select Save.

If a CAP email is in your Spam folder, open it and select Not spam.

Other Email providers, Including Xfinity

Add the CAP’s addresses to your contacts. If a CAP email arrives in your spam folder, mark it as “not spam.” For exact steps, check your email provider’s help pages.

Still Not Receiving CAP Emails?

  • Check other folders and tabs. CAP emails may land in Gmail’s Promotions tab or Outlook’s Other tab.
  • Confirm your email address. Make sure the address on file is correct in your profile.
  • Review your preferences. Make sure you have not unsubscribed from the emails you want. Login to your CAP account.
  • Contact us. If you still aren’t receiving CAP emails, contact the CAP.

Having trouble with the CAP website instead? See our browser and operating system instructions.