QMAP is a focused, customizable assessment of your quality management system based on the needs of your laboratory.

QMAP is conducted by the College of American Pathologists (CAP) specialists in quality management systems and ISO 15189. The CAP offers the convenient options of onsite or remote delivery.

QMAP delivers objective feedback on the effectiveness of your quality system, and will help you improve it regardless of where you are in your quality journey.

For those laboratories that are also interested in accreditation to ISO 15189, it will help you assess your readiness for participation in the CAP 15189 program. You may be closer than you think if you have already.

  • Done significant work refining your processes with Lean and Six Sigma
  • Enhanced your document control system
  • Established an effective root cause analysis process

Evaluation by Experts

This program is carried out by trained, specialized CAP assessors who have performed hundreds, and in some cases thousands, of accreditation assessments.


Our assessors will provide you with an actionable report providing guidance on:

  • Areas/functions that are at risk
  • Overall strengths of your quality management system
  • Opportunities for improvement

Assessments can be customized to your laboratory's specific needs and generally focus on the following areas from the Management Section of ISO 15189:

  • Quality Management System Structure
  • Document Control
  • Review of Agreements/Contracts
  • Complaint Resolution Process
  • Corrective Action Process
  • Preventive Action
  • Internal Auditing
  • Management Review
  • Continual Improvement

Possible Service Extensions

  • As a follow-up to the assessment, we can provide customized training on any of the topics from the QMEd education offerings (webinar or on-site). Example topics include:
    • QMS Implementation
    • Root Cause Analysis
    • Internal Auditing
    • Document Control
  • Our assessors can observe internal audits or review audit deliverables and provide educational feedback based on the methodologies taught in the QMEd offerings. Assessors can provide similar educational feedback on root cause analysis work or management review meetings.